The term ‘Pro Apparel‘ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Our terms, conditions and policies are derived from English law and you agree to submit to the non-exclusive jurisdiction of the English court. In particular we have derived many of our terms, conditions and policies from The Consumer Contracts Regulations.
We do accept orders from other countries, however some of the items on this site might not comply with the laws in the country in which you are viewing this site and purchasing and if this is the case, these items are not permitted for you so leave the site now.
This website is for gathering general information only. It is subject to change at any time and reserve the right to do this. You use this website at your own risk. We do not accept liability for any damage caused by this website. Any links to external sites are nothing to do with Pro Apparel - we have no control over what is on other peoples websites and as such we do not accept liability for any damage caused from clicking on these links to external/third party websites.
We reserve all copyright rights under UK and International law for all elements on this website (e.g. pictures, descriptions, catch phrases). If you use our material without consent we are likely to claim for damages. In other words: ALL RIGHTS RESERVED. All pictures are for viewing only - do not download them in anyway shape or form without consent from us.
We try our best to match the descriptions and colours of the items you see on our website. In some cases your PC/Tablet/Phone/Software may not present it the way we want it to, so we cannot accept responsibility for the products not being shown properly in this instance.
RETURNS POLICY (Goods not 'on demand')
If your goods are faulty, under UK law you can claim a refund. Items must be returned within 28 days. After 28 days we make no guarantee that the item will last. The customer is always responsible for paying for the returns of goods if they choose to claim a refund. Please send back the items in their original packaging to Flat 1, 35 Pyle Close, KT15 2FF. Please contact us on firstname.lastname@example.org and we can send you a returns form to include with the return.
ON DEMAND RETURNS POLICY
All products printed on demand will be labelled as so on our website. This is a very common way of printing t-shirts, sweats, shorts and a variety of other products to avoid waste.
THEREFORE PLEASE PICK YOUR SIZES AND DESIGNS VERY CAREFULLY! As we cannot accept returns if you have changed your mind or the size is wrong.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore we reserve rights to refuse returns at its sole discretion.
Be aware that we may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.
This site may collect cookies. They are there and you have been warned!
How a customer can pay:
You can pay via PayPal. Through PayPal we can accept Visa, Mastercard and a few other credit and debit cards. Please check www.paypal.co.uk for more details on what the PayPal application can accept.
Delivery arrangements, costs and how long goods will take to arrive:
We include the cost of delivery in the price you see associated with our products. Goods should be received 21 working days from the time of you receiving your confirmation email from Pro Apparel. If you don't receive a confirmation email, please email email@example.com immediately so we can rectify this.
The General Data Protection Regulation (GDPR) came into effect on 25th May 2018. More info can be found on the ICO website.
Pro Apparel consider themselves to be ‘Controllers’ of data. We use BigCartel to run our webstore, and they have confirmed that they are also GDPR compliant. We use PayPal to process financial transactions - they too are GDPR compliant.
Under GDPR you have more control over your data. You can send a request to view the information we hold on you by emailing firstname.lastname@example.org. Under GDPR we have a 1 month time-frame to respond to your request. We will aim to do this sooner if we aren’t too swamped with orders!
The type of info we collect on you is considered ‘personal data’. This includes your name, address and in some cases phone number. We have to collect this data for us to process the order and send you your merch. Your credit/debit card details are processed through PayPal and we do not keep any record of this. We will keep a copy of the PayPal receipt which is between the two parties for 60 days. This contains your address and PayPal username plus the email associated to the account. We will also keep a record of your order and the associated information given through BigCartel for 60 days.
Information is held on secure servers and these services are provided by well trusted organisations: BigCartel (webstore), PayPal (transactions), Windows (Email). We regularly review our passwords in line with industry best practices. Any breach of your personal data will be reported to the ICO within 72 hours.